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Customer Service should be a very responsive part of your business and Managed Live Chat makes it a 24x7 service with an assurance to your customers that someone is always there to address their concerns even during odd hours. With a lot of competition in the market for every business owner, there is a constant fight for having an edge over your contemporaries. The present scenario of any business demands Live Chat for business as an essential part.

What is Managed Live chat? Live Chat for business is rapidly gaining the attention of website owners as an extremely useful way of capturing leads and providing a great customer service experience. The little pop-up feature that you see on various websites where you have live customer care agents to answer your queries, is the live chat features and no, they are not robots, they are real people who monitor your website 24x7. Studies show that implementing a Managed Live Chat feature on your website can bring a 20%+ increase in the conversion rates.

Why is Live Chat for business recommended? It may not be possible for you to convert most of your website visitors but every live chat session is a real opportunity to become a lead and hence a customer. People donít want to communicate with bots anymore, they want real people who can understand their queries and hence provide real-time solutions. Getting leads that are targeted is the most important goal for creating a website, managed live chat makes sure you achieve it well.
So, why should you outsource Live Chat? Handling a business is in itself a very exhausting task, you hire the people who are best in their fields to manage different tasks of your business, outsourcing Live Chat ensures you handle, one of the most important tasks of your business, to the people who are best in what they do. Managed live chat services can very well address your customersí queries and guide them in the right direction giving them an empathetic feel which the automated replies cannot do for your customers. They make sure the website visitor leaves your website on a satisfactory note, which is only a task done by experts.

Be wise in choosing a company for Chat outsourcing. There are a number of companies across the globe from where you can outsource your Live Chat Service but it is very important to choose the right one because they represent your business to your clients and future customers. The website visitors perceive them as a direct contact for your business and not everyone can carry this responsibility with equal honesty as you. While choosing, make sure to check their current clientele and reviews and always use a trial version before you give it a final shot. After all, business is all about making wise decisions while taking risks to ensure growth.

Category : Business


Date Added : 5-10-2017